Refund policy

Return and Refund Policy

At BodyMitra, we prioritize product quality, safety, and customer satisfaction. Due to the nature of health and nutritional supplements, please review the policy below carefully before placing your order.

Return Eligibility

We offer a 7 day return window from the date of delivery, subject to the conditions listed below.

To be eligible for a return:

  • The product must be unused, unopened, and untampered

  • All original seals, labels, and packaging must be fully intact

  • The item must be in the same condition as received

  • Proof of purchase or order confirmation is required

For safety and hygiene reasons, opened or used supplement products cannot be returned or refunded.

To request a return, please contact us at
info@bodymitra.in

Returns sent without prior approval will not be accepted.

Return Address

BodyMitra, Poswal Chowk, Rewari 123401, Haryana, India.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If you receive:

  • A damaged product

  • A defective item

  • An incorrect product

Contact us within 48 hours of delivery at info@bodymitra.in with clear photos of the product and packaging. Once verified, we will arrange a replacement or refund as applicable.

Non Returnable Items

The following items are not eligible for return or refund:

  • Opened or used supplements

  • Products with broken seals or altered packaging

  • Sale or clearance items

  • Gift cards

  • Custom or special order products

  • Perishable or consumable goods once opened

These restrictions are in place to comply with hygiene, safety, and supplement handling standards.

Exchanges

We do not offer direct exchanges for supplement products.
If your return request is approved, you may place a new order separately for the desired product.

Refunds

Once we receive and inspect the returned item, we will notify you of the refund status.

If approved:

  • Refunds will be processed to the original payment method within 3 business days

  • Processing time by banks or payment providers may vary

If more than 15 business days have passed since refund approval, please contact us at info@bodymitra.in.

Important Disclaimer

BodyMitra sells nutritional supplements intended to support active lifestyles. Results may vary based on individual usage, diet, and training routines. Supplements should be used as directed and are not intended to diagnose, treat, cure, or prevent any disease.

Contact Information

For any questions regarding returns, refunds, or product concerns, contact us at
info@bodymitra.in